Privacy Policy
Last Updated: December 1, 2023
Urban Lumionea ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urbanlumionea8.media and use our services.
Information We Collect
We collect several types of information from and about users of our website, including:
Personal Information
- Contact details (name, email address, phone number)
- Billing and shipping addresses
- Payment information
- Dietary preferences and restrictions
- Cooking experience level
Technical Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders for meal kits and cooking classes
- Providing customer support and responding to inquiries
- Personalizing your culinary experience and recommendations
- Sending promotional materials and updates about new offerings
- Improving our website, products, and services
- Complying with legal obligations and preventing fraud
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We engage trusted third parties to perform functions and provide services to us, including:
- Payment processing and fraud prevention
- Order fulfillment and delivery services
- Marketing and analytics services
- Customer support platforms
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to processing of your data
- Data portability rights
- Withdraw consent at any time
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Urban Lumionea
123 Culinary Avenue
Toronto, ON M5V 2T6
Canada
Email: info@urbanlumionea8.media
Phone: +1 435860611